Kaelin Design

Refunds and Exchanges

If you are not satisfied with your purchase for any reason I offer returns & exchanges.

Item(s) must be returned & received within 14 days after you received your purchase, sent with Delivery Confirmation & must be received in its original condition.

Original Shipping Costs will be subtracted from your refund and/or exchange and you are responsible for return shipping.

Shipping Policies

All US orders are shipped through the U.S.P.S. Priority.

International orders are shipped via U.S.P.S. International First Class.

Any Duty and/or Import Tax is the responsibility of the customer.

No refund will be given for ‘lost’ packages, so, if you would like insurance, please let us know during checkout.

We will send an email to you at the time of the sale to verify the shipping address and are not responsible for items not received due to an incorrect address.

As required, we use the U.S.P.S. Customs Declaration Form when shipping outside the USA & will not ship your purchase as a “Gift”.